Refund policy

Return Window

You may return most items within 30 days from the date you receive the package. The 30-day period starts on the day the carrier marks the shipment as delivered.

What We Accept

Returns are accepted for both change-of-mind (buyer’s remorse) and for items that arrive defective or different from what was ordered. The product must be in its original condition: unused, with all original tags and packaging intact, and free of obvious wear, stains, or damage caused after delivery.

Clearance, final-sale, and deeply discounted items are not eligible for return unless they arrive defective. Those exceptions are noted on the product page at the time of purchase.

Exchanges

Exchanges are available for the same item in a different size or color when stock allows. Start an exchange the same way you start a return; we will ship the replacement once the original item is received and checked.

How to Start a Return

Email info@yarlung.shop with your order number and a short note about the reason. You can also open a request from the order page in your account. We reply with return instructions and a prepaid USPS label. The label cost is charged back to you unless the return is for a defect or our error.

Return Shipping Costs

For change-of-mind returns, the buyer pays the return shipping. We provide the prepaid label and deduct the actual USPS cost from the refund, or charge it separately if the refund has already been issued. No restocking fee is added.

If the item is defective, damaged in transit, or we sent the wrong product, we cover the return shipping in full. In those cases the prepaid label is free, or we reimburse the exact amount you paid if you already shipped it yourself.

Refund Timing and Method

After the returned item arrives at our facility and passes inspection, the refund is processed within 5 business days. The money goes back to the original payment method. No restocking or handling fees are subtracted from the product price.

Lost or Damaged Return Packages

If a return package is lost or arrives severely damaged, contact us with the tracking number and any photos you have. We will work with USPS on the claim and decide on a replacement, partial refund, or full refund based on the outcome. Keep the original packaging until the claim is settled.